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Privacy

Thank you for choosing to be part of our community at Carilab (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.carilab.com.my and use our services.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any term in this Privacy Policy, please discontinue use of our services immediately.

1. Information We Collect

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you:

  • register on our website,
  • express interest in our products or services,
  • contact us directly, or
  • otherwise interact with our services.

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Username and password
  • Contact preferences
  • Billing address
  • Payment information, where applicable
  • Other similar information you provide to us

You are responsible for ensuring that the personal information you provide is true, complete, and accurate, and for notifying us of any changes to that information.

Information collected automatically

We may automatically collect certain information when you visit our website, such as:

  • IP address
  • Browser and device characteristics
  • Operating system
  • Referring URLs
  • Usage data and website activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for purposes such as:

  • Facilitating account creation and login
  • Managing user accounts
  • Providing and delivering requested services
  • Responding to inquiries and support requests
  • Sending administrative information
  • Protecting our services from fraud and abuse
  • Enforcing our terms, conditions, and policies
  • Processing payments and transactions
  • Requesting feedback
  • Sending marketing and promotional communications, subject to your preferences
  • Improving our website, products, and user experience
  • Complying with legal and regulatory obligations

3. Sharing of Your Information

We may share your information only where necessary, including in the following situations:

  • With your consent
  • To comply with applicable laws or legal requests
  • To protect rights, safety, and prevent fraud
  • With service providers and business partners supporting our operations
  • In connection with a merger, acquisition, financing, or sale of company assets
  • With affiliates under common ownership or control

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies such as web beacons and pixels to collect and store information. These technologies help us improve website functionality, analyze usage, and enhance user experience.

Most browsers accept cookies by default. You may choose to disable cookies through your browser settings, but doing so may affect certain features of our website.

5. Google Maps

Our website may use Google Maps APIs to provide better services and location-based functionality. Use of Google Maps is subject to Google’s applicable Terms of Service.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it, or securely store it until deletion is possible.

7. How We Keep Your Information Safe

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

While we do our best to protect your information, use of our services is at your own risk.

8. Information from Minors

We do not knowingly collect data from or market to individuals under 18 years of age. If we become aware that we have collected personal data from a person under 18, we will take reasonable steps to delete such data.

9. Your Privacy Rights

Depending on applicable law, including the laws of Malaysia, you may have the right to:

  • request access to your personal data,
  • correct or update your personal data,
  • request deletion of your personal data, and
  • withdraw consent for certain processing activities.

If you would like to review, update, or terminate your account, you may do so by:

  • logging into your account settings, or
  • contacting us directly at This email address is being protected from spambots. You need JavaScript enabled to view it..

We may retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our terms.

10. Marketing Communications

You may opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you service-related messages necessary for the administration and use of your account.

11. Do-Not-Track Features

Most web browsers include a Do-Not-Track (“DNT”) feature. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals.

12. Updates to This Notice

We may update this Privacy Policy from time to time to remain compliant with relevant laws and operational changes. The updated version will be indicated by a revised “Last updated” date and will be effective as soon as it is published on this page.

13. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

Carilab
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: 79A, Jln. Nova U5/N Subang Bestari Sek. U5, 40150 Shah Alam, Selangor, Malaysia

14. Access, Update, or Delete Your Data

Subject to applicable law, you may request access to, correction of, or deletion of the personal information we collect from you. To make such a request, please contact us using the contact details above. We will respond within a reasonable timeframe.