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FAQ

What is Carilab?
Carilab is the first ever e-commerce booking platform for advance material analyses and testing services. Carilab connects users with all serviced labs nationwide.
Does Carilab own a laboratory for advanced material testing?
No, we don't own a laboratory. Carilab is a platform that connects users with all serviced labs nationwide. All the lab services available on the platform are supplied by the trusted lab services that register with Carilab.
What is Vendor?
Vendor is a trusted lab service provider that is registered with Carilab to sell its services via Carilab platform.
What is the difference between user and vendor?
A user account is an account registered for an individual who interested and want to use a booking platform for advanced material testing Vendor is a trusted lab service provider that is registered under Carilab to sell its services via Carilab platform
How can I obtain more information about lab service providers?
You are able to view information of the suppliers you are sourcing from from their company information. All companies will have their SSM Form 9 as well as contact details on our platform.
How can I contact lab service provider?
No, our service provider is privacy information. We recommend you to call directly to our Customer services if you have any problem or inquire.
What are the analysis/testing services that are available on Carilab?
The analysis/testing services that are related to measurement of physical and mechanical properties of materials /advanced materials.
Does Carilab cover international services?
No, we don’t. You can only use services provided by the Vendors from Malaysia only.
Is Carilab available on mobile app?
No, right now Carilab is only available on the website. However, we are considering to introduce Carilab mobile application in the future.